It is the policy of ForLab, to respect your personal data that is collected or maintained by or on behalf of ForLab. The following declaration provides an overview of what type of information is collected, how it is collected, why it is collected, how it will be used, and if so how it will be shared.
Definition of personal data
Personal data refers to information that identifies or could lead to a living natural person being identifiable. Personal data encompasses name, user ID, signature, address, telephone number, e-mail address, company name, job title, financial information, fields of interests or any other information that is capable of being associated with a particular identifiable individual.
ForLab will notify customers about the purpose(s) for which it collects, processes and maintains the data including personal information, if applicable. Notice is provided in clear and concise language at the time of collection, or as soon as practicable thereafter, and before ForLab uses or discloses the information for a purpose other than that for which it was originally collected.
What type of information might collected
ForLab can asks for
- Name; surname and if available given name or initials
- (Company) Email address
- Telephone number (if available)
- Company/Institute details where you work
- Purchase information
- Department (if available)
- Fields of interest (only with your permission)
Please note different personal information might be collected through the different channels. See Collection and use of personal information below.
Collection and use of personal information
ForLab collects and uses your personal information to operate and improve its sites and services.
If you contact us for a quotation or placing an order via our customer service team or account managers the above information will be recorded in our ERP system so that you will not have to re-enter the information and to process your requests, orders and customer specific pricing. Possibly your personal information might be used to contact you regarding or in relation to the requested or purchased products or to perform customer surveys.
Visits by account managers
If you have been visited by one of our account managers your personal information will be recorded in our CRM system together with the sales report.
Technical question, sample request or complaint
If you contact our technical support (direct or indirect via our customer service or account manager) your personal information will be recorded in our CRM system to further process your question or complaint. Your personal information will also be used to perform customer surveys.
Via different channels e.g. account managers (visits), visiting our booth at meetings or other you might be asked for your personal information including fields of interests and your permission to receive marketing materials (e.g. product specials, promotions) of your interests and preferences. ONLY with your permission you might receive marketing information. You only need to send us your email address to receive the products specials. We also ask for your name, gender, company details and field of interest you are working in; answers are entirely optional. We use such information, especially the latter one, solely to help us to only send product information that suits your interest. In every email themselves you have the possibility to unsubscribe from the mailing list. At any time you can also unsubscribe from the mailing list or cancel via contact, located below of this statement.
Website – Cookies
Cookies are harmless (cannot be used to run programs or deliver viruses) small text files containing small amounts of information which are downloaded to your device, when you visit a website that later can be read by a web server in the domain that issued the cookie to you. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience, and on the other hand they provide statistical data on a website’s usage that can be analyzed to improve the offer. Most web browsers allow you to manage your cookie preferences. You can set your browser to accept, refuse, or delete certain cookies. However, it should be noted that without cookies, the scope and convenience of websites will be restricted. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be recreated.
By using our website you agree that we can place these types of cookies on your device.
ForLab limits the collection and usage of personal information that is relevant for the purpose of processing or subsequently authorized by the individual. ForLab take reasonable steps to ensure that personal data is, accurate, complete, current and reliable for its intended use. In the event personal Information are to be used for a new purpose incompatible with the purposes for which the data were originally collected or subsequently authorized you will be asked for permission.
How it will be shared
ForLab does not sell, trade, or rent your personal information to any third party. We may share your personal information with third parties that help us operate our business, such as service providers, or other third parties acting as a processor of personal information where the third party provides at least the same level of privacy protection as is required by these privacy principles. These types of service providers will be permitted to obtain only the personal information they require to deliver the service. If such third party is using or sharing personal information in a way which is contrary to these principles, ForLab will take reasonable and appropriate steps to prevent or stop such processing. By submitting personal information you agree to that we record such information and may share such information with other business as described above.
Embedded services and third party contents
Our website contains links to third party contents such as, YouTube videos, images, texts, and multi-media files, RSS-Feeds or similar services provided by other websites. Your IP address needs to have been sent to the third party for you to receive their content. We can neither influence, nor comment on, how your data would then be used by such providers, nor do we have any control over how this data may be further processed, or whether it might be used for purposes surplus to providing you with the service you request, for instance for profiling. Please refer to the respective third party’s privacy statement for any further information.
ForLab takes reasonable and appropriate precautions to protect Personal Information in its possession and control from loss, misuse, alteration, destruction, or unauthorized access or disclosure.
ForLab will do everything in its power to comply with these privacy principles. Any ForLab employee found to have violated these principles will be subject to appropriate corrective actions.
Your rights regarding the information
Upon receipt of a written request for information we will inform you about the personal data we are storing about you. You can also request that we correct or update your personal data. You also have the right to disclosure of incorrect data, and blockage or deletion of your personal data. Should legal storage requirements hinder deletion, in the interim your data will be blocked. If the burden or expense of providing such access would be disproportionate to the risks to the individual data subject’s privacy we will contact this person. If you want us to block or remove your contact information or if you do not want to receive marketing information you can notify us. Please send your request to the address given below.
Rue Lens 20
Changes to this Privacy Statement